---
type: actor
title: Support Agent
description: Internal staff acting on buyers' behalf — inspects orders, issues refunds, resolves disputes.
tags: [actor]
timestamp: {{DATE}}
---
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# Support Agent

## Purpose
The acting party for everything internal. Where the
[Buyer](</Actors/Buyer.md>) initiates money in, the Support Agent initiates
money out.

## Touches
- Works the [Orders Dashboard](</Apps/Backoffice/Pages/Orders Dashboard.md>) daily.
- Drives the [Refund Flow](</Flows/Refund Flow/Refund Flow.md>) end to end.

## Open questions